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Vietnam ranks second among 22 markets in digital transformation

Vietnam ranks second among 22 markets in digital transformation - Created date17/05/2023

Research from DBS, a leading financial services group in Asia, on digital transformation has found that Vietnam is among the top 10 markets in the region in the endeavor and ranks second after Singapore among the 22 markets surveyed.

The top 10 markets are Australia, China, Hong Kong (China), India, Indonesia, Singapore, Taiwan (China), the UK, the US, and Vietnam. Companies in Vietnam (68%) ranked higher than the global average (64%) in taking a strategic, consistent, or radical approach to digitalizing the customer experience and engagement, according to the research.

The majority of Vietnamese companies (63%) were satisfied that digital transformation was helping them achieve overall profitability, followed by providing improved customer insight (61 percent) and overall competitiveness in the market (57%), according to the research. More than half (56%) said they have been effectively using digital technology in customer service and engagement.

The findings also revealed that many Vietnamese companies (35%) were in the “developing leaders” category in terms of digitalizing their customer engagement, with major potential existing for high transformation performance down the road.

About TMA

TMA Solutions was established in 1997 to provide quality software outsourcing services to leading companies worldwide. As an offshore software development center, we are one of the largest software outsourcing companies in Vietnam, we provide high-quality IT outsourcing and innovative software solutions with the software development life cycle (SDLC) process and agile approach. We can guarantee exceptional solutions, and craft tailored solutions for your needs. Our engineering team was selected from a large pool of Vietnam IT resources; they are well-trained and have successfully completed many large and complex projects.

Source: VnEconomy