IT MANAGED SERVICES

IT Services & Support, Data Networking, Communication, Server & Cloud Administration, Application Support.

CCNP, CCNA, CCIE Written , CEH, CISA, CISM, LPI1, LPI2, MCSE, MCSA, MCITP-EA, MCITP-SA

Ticket, email and on-call support
Remote troubleshooting and fixing
System monitoring and reporting
Level 2/3 server and application support (5X7 and 24X7)
Microsoft servers (Windows Server, SQL Server, Active Directory/LDAP, Exchange, SharePoint, Lync, SCOM, etc.)
Setup & maintain email system, FTP server, web Proxy, DNS, storage, backup
Account management, data backup, software patches upgrade, performance tuning, storage allocation, system maintenance
Configuration Management (SCCM, Chef, Ansible). Release management (CI, DevOps)
Virtualization: VMWare, KVM, vSphere, Proxmox, Virtual Box and Docker
Cloud administration: Amazon, Windows Azure

Design, setup, support and troubleshoot network infrastructure system (LAN, WAN including secured WIFI service) from core layer to distribution and access layers
VPN, private link (MPLS) and remote access
Maintain and monitor systems for high availability, reliability

Ticket system
Direct phone call: With local phone numbers in US, Canada, Australia, Vietnam
Remote troubleshooting and fixing: Team Viewer, RDP, SSH, Telnet, etc.
On-site support if required
Support process: Follow pre-defined processes
Support time:
- Weekdays (Monday to Friday)
- 24x7 on-call support including weekend and public holidays